BUSINESS HOURS: Our office is open between 10:00 am -
3:00 pm, Eastern Time,
Monday thru Friday. There may be times you will receive our
voice mail. In that event, we will contact you as soon as
possible after receiving your message. You may leave a message for
us 24 hours per day at our toll-free number: 1.800.407.5090.
CraftAmerica.com will accept returned merchandise with prior approval.
If you have merchandise to return simply call our toll-free number:
1.800.407.5090 to obtain approval. All returned merchandise must be
shipped to us prepaid and insured and must be in it's original packaging
in its original condition. Please check your order carefully before
submitting the order to us. We have attempted to provide accurate
size information on all our merchandise where size is a consideration.
We will credit your credit card for the amount of the return, minus our
original shipping charges. There will be a 15% restocking fee for all
If you are returning
merchandise due to a problem caused by CraftAmerica.com, we will accept,
with prior approval, your return and credit you for the full amount of the
return plus shipping charges incurred by you in returning the merchandise
do not share your information with third parties PERIOD! We will not
provide your personal information to anyone, including your e-mail
hate SPAM as much as you do. We will never send you unsolicited
e-mail, nor will we share or sell your e-mail address to anyone. We
only collect your e-mail address in the event we need to contact you about
All the personal information you provide to us, including your credit card
information, is stored and transferred through a Secure Server using SSL
Encryption. This is the STANDARD for today's internet transactions.
This security is provided by our shopping cart host, Mal's E-Commerce
which holds a valid security certificate and is monitored for security on
a daily basis. We do not currently host any pages on our secure
server, since it is not necessary since our shopping cart is hosted by a
company with a valid security certificate. We do, however, possess
our own security certificate for our secure website that is provided by a
reputable certificate issuer.
SALES TAX: We collect sales tax only on orders
shipped to locations within the State of Kentucky. If you are a
business within the state of Kentucky, you will need to send us a copy of
your State Sales Tax form and include your Ky. State Sales Tax Number in
the message section of the shopping cart or we will have to charge you the
standard 6% Kentucky State sales tax. If you have questions about
this policy, you can call us at 1-800-407-5090.